ORDER RECEIVED
We receive your product, size, color, quantity, shipping, and customization selections.
HOW REC ORDERS MOVE
MADE TO ORDER. BUILT TO SHIP RIGHT.
Production time and shipping time are two different clocks.
Most Rustic Edge Customs products are made after you order them. The turnaround times below cover production and processing before your order ships. Carrier transit time starts after the finished order leaves REC.
THE ORDER FLOW
WHAT HAPPENS AFTER CHECKOUT
WE MAKE IT
Your normal production window depends on the type of product you ordered.
IT SHIPS
Carrier transit time is additional. Tracking is provided after shipment when tracking is available.
NORMAL PRODUCTION WINDOWS
TURNAROUND BEFORE SHIPPING
Business days. These are production estimates, not guaranteed delivery dates.
Custom DTF Gang Sheets: Printed after ordering. Ready-to-Press DTF: Already printed, available when in stock, and no minimum purchase. Order processing still applies; wait for REC’s shipment or pickup-ready notification.
AFTER REC HANDS IT OFF
Shipping charges: Eligible domestic orders containing apparel, 20oz tumblers, and physical DTF transfers share one $6 shipping charge. Other products may use different rates. Checkout confirms your charge. There is no automatic $100 free-shipping offer for the shared $6 rate.
Pickup: Allow the longest product production time in your cart and wait for REC’s ready notification. The checkout’s 5+ days estimate is open-ended; it does not shorten the production windows listed here.
Shipping and carrier transit time are additional to the production windows above. Once the carrier has the package, carrier delays and estimated delivery dates are controlled by the shipping provider.
- Tracking is provided after shipment when available.
- Double-check your shipping address before completing checkout.
MADE TO ORDER MEANS CHECK IT FIRST.
Many REC products are custom, printed, engraved, personalized, or made specifically for your order. Under the current Refund & Final Sale Policy, sales are final unless an item arrives damaged, defective, or REC made an error.
- Review names, spelling, colors, sizing, quantities, and customization before ordering.
- Custom and made-to-order products cannot be changed, canceled, or refunded once production begins.
- Incorrect customer-selected apparel sizing is not eligible for refund or exchange.
- DTF transfers are final sale; if one arrives damaged or defective, contact REC before pressing it.
QUICK ANSWERS
BEFORE YOU HAVE TO ASK
DOES TURNAROUND INCLUDE SHIPPING?
No. Turnaround is the normal production/processing window before the order is transferred to the carrier.
CAN I CHANGE OR CANCEL MY ORDER?
Contact REC immediately. Once production begins, made-to-order items cannot be changed, canceled, or refunded.
WHEN DO I GET TRACKING?
Tracking information is provided after your order ships when tracking is available for the shipment.
WHAT IF MY ORDER ARRIVES WRONG OR DAMAGED?
Contact REC as soon as possible with your order number, a description of the issue, and clear photos showing the problem.
ASK BEFORE WE START MAKING IT.
Questions about turnaround, an existing order, sizing, or whether something can be changed? Send us the details before production begins whenever possible.
This page is a plain-language customer guide. The current Shipping Policy and Refund & Final Sale Policy control if there is any difference.