Refund policy
Refund & Final Sale Policy
Because many Rustic Edge Customs products are custom-made, personalized, printed, engraved, or produced specifically for each order, all sales are final unless the item arrives damaged, defective, or we made an error with your order.
Custom & Personalized Orders
Custom and personalized products are non-refundable and non-returnable once production has begun.
This includes, but is not limited to:
- Custom apparel
- Personalized apparel
- Engraved tumblers
- Sublimation tumblers
- Custom gifts
- DTF transfers
- Custom-designed products
- Made-to-order items
Please carefully review all names, spelling, colors, sizing, quantities, and other customization details before approving or submitting your order.
DTF Transfers
DTF transfers are final sale. Because application results depend on the customer’s equipment, garment material, pressure, temperature, and pressing method, Rustic Edge Customs cannot provide refunds or replacements for transfers that are damaged during application.
If a transfer arrives damaged or defective before pressing, please contact us before attempting to apply it.
Apparel Sizing
Please review sizing information before ordering. We cannot provide refunds or exchanges because an incorrect size was selected by the customer.
Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or different from what you ordered because of an error by Rustic Edge Customs, please contact us as soon as possible with:
- Your order number
- A description of the issue
- Clear photos showing the problem
We will review the issue and determine the appropriate replacement, correction, store credit, or refund when applicable.
Order Changes & Cancellations
If you need to make a change or cancel an order, contact us immediately. Once production has started, the order cannot be changed, canceled, or refunded.
Shipping
Shipping charges are non-refundable unless the refund is the result of an error by Rustic Edge Customs.
Rustic Edge Customs is not responsible for incorrect addresses entered by the customer. Customers are responsible for reviewing their shipping information before completing an order.
Final Sale
By placing an order with Rustic Edge Customs, you acknowledge and agree to this refund and final-sale policy.
Nothing in this policy limits any rights or remedies that may be required under applicable law.